Laso Experience Blog

Learn all about hospitality from the people in the industry.

Hospitality Tech Your Guests Will Expect in 2021 and Beyond
As your guests start to return in 2021 will your hotel meet their expectations? Guests will undoubtedly expect more control over their experience and they’ll look to their smartphones for that control and enhanced convenience.
November 30, 2020
How Can Automated Guest Communication Work for Your Hotel
In this article, we’re going to get into details of how your hotel can use messaging to power the entire guest life cycle, from pre-arrival to post-departure, and look at all the different activities that you can automate to bring a positive impact to revenue.
November 30, 2020
Hospitality and Conversational AI
New demands from guests are pushing hotels to adopt new technologies that help them deliver enhanced guest experiences and meet their expectations for seamless, personalized and on-demand services. And they’re increasingly leveraging conversational AI interfaces to deliver what their guests are looking for.
November 30, 2020
Hotel Technology: Embracing the New Normal
The COVID-19 pandemic has had a paralyzing effect on the hospitality industry. With the whole world at a standstill, people have canceled their travel plans or postponed them for an indefinite period. Hotels are sitting empty and no one knows how long it will take before people feel comfortable to travel again.
November 26, 2020
Era of personal devices in hospitality
Our smartphones have become a way for us to enhance our reality and we carry them with us at all times. Still, hotels are not leveraging this enough. Utilizing guests’ mobile phones make their experience better but it also helps hotels reduce staff workload and optimize internal operations.
November 26, 2020
Face recognition for contactless check in
Even before the covid-19 pandemic, facial recognition was starting to weave its way into our daily lives. We accessed our mobile devices using our face, express identity platforms like Clear allowed us to move swiftly through airport checkpoints, hotels were looking into using faceID to end long lines at check in.
November 26, 2020
Adding human touch to a contactless world with video calls
In the post-pandemic era, reinventing the guest experience with technology in order to create a frictionless and contactless experience has become one of the top priorities for hotels. However, there shouldn’t be a trade-off between keeping the personal touch in guest interactions and enabling digital guest touch points. The one complements the other and provides a competitive edge for forward thinking hotels.
November 26, 2020
Tame operation workload in your hotel
When it comes to new technology investments, hotels are focusing most of their attention (and budgets) on guest-facing solutions, and rightfully so. The availability of different self-service technologies, including kiosks, digital signage, apps, and messaging has a massive impact on overall guest satisfaction.
November 26, 2020
Guest Engagement Technology for Boosting Revenues
Modern hotel technology has introduced new forms of guest communication but it also enabled hotels to capture revenue from new sources while better utilizing their in-house offerings. In the post-pandemic era, the latter has an even bigger significance since hotels will focus more on increasing total revenue per available guest.
November 26, 2020
The Importance of Omnichannel Guest Communication
Enabling seamless communication with guests via mediums of their choice instead of requiring them to adapt to something they’re not familiar with is important for your hotel marketing, sales, and the overall guest experience. Most of the guest communication has already moved to digital and mobile channels and this is only going to solidify in the post pandemic era.
November 26, 2020
Contactless In-Room Experience
While the world is still battling the pandemic, the hospitality industry is facing a battle of its own. The industry is looking towards recovery and hotels are putting plans in place how to safely and gradually reopen. No one knows quite yet how the new normal for hotels will look like, but what we do know is that the experience for guests will look and feel different.
November 26, 2020
Digital Check-in - Not a One Size Fits All Solution for Every Hotel
In this new normal brought on by the pandemic, technology will play an integral role in enabling hotels to successfully reopen and answer to the new demands from their increasingly health and safety-conscious guests. It’s safe to say that technology will act as the key enabler of new working and operating models in the hospitality industry.
November 26, 2020
Silver Bullet for Multi-Property Data Integration
Every aspect of the hotel business relies heavily on technology. Everything from reservations, operations, marketing and sales, to guest services, CRM and communications is powered by software.
November 26, 2020