Increasing revenue from each guest’s stay is a priority for every hotel. But how do you do that without adding stress to your staff or overwhelming guests? The key is offering extra services that guests value—and doing it at the right time. This approach not only boosts guest spending but also builds loyalty and encourages return visits.
Offering a More Complete Guest Journey
Today’s travelers expect more than just a comfortable room — they’re looking for a full experience from booking to checkout. Hotels that recognize this are better equipped to drive additional revenue by providing timely, relevant offers that enhance the guest’s stay.
For example, an early check-in guest might enjoy a discounted breakfast, a vacationer might want a spa treatment, or a business traveler could appreciate a late checkout. The key is not just offering these services but ensuring they’re introduced at the right moments during the guest’s journey.
This is where LasoExperience comes in, offering tools that automatically place these opportunities in front of guests when they’re most likely to say “yes.”
How to Capture More Guest Spend
Did you know that 61% of guests are open to purchasing additional services if they are relevant and add value to their stay? This opens up significant revenue potential—whether through room upgrades, dining offers, or exclusive experiences like spa treatments and golf outings. The challenge is in the timing.
Hotels that leverage LasoExperience see up to 1.5x more revenue per guest. That’s because the platform makes it easy to engage with guests at key moments, offering hyper-personalized services that feel natural and appealing. Let’s explore a few strategies that can help capture more guest spend:
1. Increase Guest Spend by 1.5x
LasoExperience uses AI-driven tools to automatically communicate with guests throughout their stay. By identifying the perfect moment to offer services, your hotel can increase guest spending without feeling intrusive. Whether it’s an upgrade opportunity or an additional service like a meal or excursion, the right offer at the right time drives results.
2. Automated, Real-Time Upselling
With LasoExperience, your hotel can send personalized messages before a guest’s stay, offering room upgrades based on availability or other relevant services. Once guests are on-site, the system can send mid-stay offers, such as spa treatments or local tours, to encourage further spending. These automated, real-time interactions take the burden off your staff while maximizing revenue.
3. Unlimited Engagement Opportunities
Unlike manual efforts that require significant time and resources, automated systems allow hotels to engage guests consistently without the limits of staff time or resources. Presenting tailored offers aligned with guest preferences and timing leads to higher conversion rates and a more personalized guest experience.
4. Leverage Guest Data for Personalized Offers
Guest data, including booking history and behavior, can be used to craft offers that feel relevant and timely. By understanding each guest's preferences, you can deliver services that enhance the overall experience, making it easier for guests to justify spending more.
Takeaways
By offering personalized, timely services throughout the guest journey, hotels can enhance the overall experience while driving significant revenue growth. Automated upselling not only boosts guest spending but also streamlines operations, empowering hotels to deliver more value without overwhelming staff.
Visit our new page to explore real-world examples and revenue projections, showing how much you stand to earn with a smart upsell strategy in place.
