Experiential Guest Journey Platform

Touchless and frictionless.

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Contactless Experiences Across the Guest Journey

Let your guests choose how they want to interact with your hotel at various stages of their journey. Enable contactless services via digital channels of their choice for memorable, safe, and seamless guest experience.

A person looking at the empty front desk - after checking in on her phone

Hassle-free pre-stay experience

Offer your guests a personal travel assistant on their favorite messaging app, an option to pre-book a room and request extra services from your hotel app, and ability to remotely check in by enrolling their face and their ID and authorizing their credit card.

  • Always-on travel assistant

  • Hotel app for pre-bookings & reservations

  • Pre-check in via mobile link

Video call with front desk from guest's personal phone

A smooth arrival for your guests

Enable contactless check in for guests with FaceID kiosks, turn their smartphones into room keys by sending them a digital key, and automatically send personalized welcome messages via SMS, Facebook Messenger or WhatsApp.

  • Identity kiosk check-in

  • Mobile key

  • Automated greetings

Ordering food within messenger via simple text message.

Omni-channel guest assistance

Answer any question your guests may have via video calls, give them a VIP treatment with a 24/7 digital concierge, and let them order F&B or request any service via hotel app and messaging.

  • Video chat for service & support

  • Digital concierge - text or voice

  • Service requests via messaging or app

A truly frictionless checkout

Let your guests have the same smooth check out experience as they had when checking in. They can activate the FaceID kiosk with their voice or a hand wave, scan their face, complete the checkout process and pay for their stay.

  • Touchless checkout

  • Contactless payment

Post stay surveying

An easy way to boost guest loyalty

Send personalized guest satisfaction surveys to your guests’ preferred messaging channel. Treat your loyal guests with special offers tailored just for them and sent at the right time via SMS, messaging app, or in app notifications.

  • Guest feedback via automated messaging

  • Omni-channel loyalty offers

Omnichannel platform for a seamless guest experience

Leverage powerful modules available in Laso platform to provide a superior level of service and contactless interaction between guests, hotel staff, and amenity providers.

AI Concierge Feature Icon
Automated messaging

Provide instant service and support to your guests via SMS, Facebook Messenger, and WhatsApp.

FaceID Feature Icon

Leverage FaceID to quickly verify guests’ identity, check them in, authorize payments, and more.

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Operations efficiency

Provide to guests easy interaction channel to request services and give your team superpowers.

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Web apps

Bring all your services, from housekeeping to F&B ordering, right to your guests’ fingertips. No app installation required!

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Digital signage

Highlight amenities, share important info, and enable guests to book services via interactive displays.

API integrations Feature Icon
Revenue engine

Room, Breakfast, Spa, Tours contextualized and personalized to your guests.

Task Tracking and Powerful Analytics

Laso enables you to monitor and process guest requests, set up escalation rules, and track important metrics and KPIs all from a single dashboard. Easily set roles and permissions to enable staff members to view and manage different tasks and modules within the system.

Benefits of contactless service
powered by Laso

optimize hotel operations benefit icon
Optimize hotel
cut costs benefit icon
Cut the front desk costs
drive revenue benefit icon
Drive incremental
Maximize partnerships  benefit icon
Maximize partnerships revenue
unlock insights benefit icon
Unlock meaningful guest insights
Improve satisfaction  benefit icon
Improve guest satisfaction & retention

Transform your guest experience and service delivery