Let your guests choose how they want to interact with your hotel at various stages of their journey. Enable contactless services via digital channels of their choice for memorable, safe, and seamless guest experience.
Offer your guests a personal travel assistant on their favorite messaging app, an option to pre-book a room and request extra services from your hotel app, and ability to remotely check in by enrolling their face and their ID and authorizing their credit card.
Always-on travel assistant
Hotel app for pre-bookings & reservations
Pre-check in via mobile link
Enable contactless check in for guests with FaceID kiosks, turn their smartphones into room keys by sending them a digital key, and automatically send personalized welcome messages via SMS, Facebook Messenger or WhatsApp.
Identity kiosk check-in
Answer any question your guests may have via video calls, give them a VIP treatment with a 24/7 digital concierge, and let them order F&B or request any service via hotel app and messaging.
Video chat for service & support
Digital concierge - text or voice
Service requests via messaging or app
Let your guests have the same smooth check out experience as they had when checking in. They can activate the FaceID kiosk with their voice or a hand wave, scan their face, complete the checkout process and pay for their stay.
Send personalized guest satisfaction surveys to your guests’ preferred messaging channel. Treat your loyal guests with special offers tailored just for them and sent at the right time via SMS, messaging app, or in app notifications.
Guest feedback via automated messaging
Omni-channel loyalty offers
Leverage powerful modules available in Laso platform to provide a superior level of service and contactless interaction between guests, hotel staff, and amenity providers.
Provide instant service and support to your guests via SMS, Facebook Messenger, and WhatsApp.
Leverage FaceID to quickly verify guests’ identity, check them in, authorize payments, and more.
Provide to guests easy interaction channel to request services and give your team superpowers.
Bring all your services, from housekeeping to F&B ordering, right to your guests’ fingertips. No app installation required!
Highlight amenities, share important info, and enable guests to book services via interactive displays.
Room, Breakfast, Spa, Tours contextualized and personalized to your guests.
Laso enables you to monitor and process guest requests, set up escalation rules, and track important metrics and KPIs all from a single dashboard. Easily set roles and permissions to enable staff members to view and manage different tasks and modules within the system.